Başkent 186

Manage your electricity account and report outages with Başkent 186, the official app for power customers who need fast access to service requests and real-time status updates.

Stay informed about power outages affecting your home or business. View outages in detailed list or map format, so you know exactly when service will be restored in your area. Add outage reminders to your calendar and never miss a critical update. Track your installation's energy status at a glance and monitor disconnection, reconnection, and connected patient operations from your phone.

Handle all your service requests in one place. Submit index readings directly through the app, report meter malfunctions, and track the status of every request in real time. If you experience a power quality issue, check your eligibility for quality compensation by entering your name and phone number—if approved, submit your application instantly. Report electricity theft and monitor the status of any theft investigation, plus calculate your outstanding debt using your theft report reference.

Inquire about applications you've made through any channel and view their current status without calling customer service. Access your installation profile to review all registered details, and browse our comprehensive FAQ section covering topics like power outages, index reading, disconnection and reconnection, new connections, meter operations, theft procedures, customer relations, and tariff information. Stay connected with the latest company announcements and service updates.

Based on your account number or application reference, Başkent 186 delivers instant visibility into your electricity service, from outage notifications to operation tracking. Whether you need to report a problem, submit a reading, or check the progress of a pending request, the app puts control in your hands.